Q&A on the
"Loyalty to Quality" application
QUESTION:
Will my bonuses burn off if I don't use them?
ANSWER:
We do not reset our users' bonuses; you can keep them anytime.

Exceptions are severe violations of the rules of our loyalty program.
QUESTION:
How do you scan a barcode / QR correctly?
ANSWER:
To scan a QR code, you need to follow the steps below:

1. Open our app on your device.
2. select the “Scan Excise Stamps” section from the main menu.
3. Point the camera of your device at the QR code that is located on the neck of the bottle with the excise stamp.
4. Once the system recognizes the code, you will receive the appropriate response.
QUESTION:
How many times can one barcode / QR be scanned?
ANSWER:
We have the following rule: each QR code can only be scanned once for one bottle of product. Please note that a second attempt to scan the same code will cause an error and no bonuses will be awarded.

This rule exists to ensure fairness and prevent abuse. We strive to provide our users with the best experience using our app and to ensure fairness in bonus accrual.
QUESTION:
What should I do if a barcode error occurs?
ANSWER:
If you have an error while scanning a QR code, we recommend that you check the following points:

1. Make sure you have scanned the QR code on the excise stamp correctly. Try scanning again, paying attention to the light quality and camera focus on the code.

2. Note that the loyalty program applies only to Asian Beverage Company products. Please check that the product you are scanning is from our company and is part of the loyalty program.

3. The QR code on the excise stamp of this bottle may have been scanned before. Try scanning another bottle with an excise stamp that has not yet been scanned.
QUESTION:
Which barcodes can be scanned?
ANSWER:
We would like to draw your attention to an important point: successful scanning of the QR code on the excise stamp and accrual of bonuses is possible only for the production of the “Asian Beverage Company” company.

You can find the full list of products in the catalog section of our mobile application “Fidelity to Quality”.

By purchasing and scanning QR codes of excise stamps of our production, you get an opportunity to accumulate bonuses and get valuable prizes.
QUESTION:
What are bonuses for?
ANSWER:
As part of the loyalty program “Fidelity to Quality” you have the opportunity to spend your accumulated bonuses on valuable prizes and take part in unique promotions. To keep abreast of all current promotions and offers, we recommend you to visit the “Promotions” section in our mobile application.

In the “Promotions” section you will find information about our promotions, drawings of valuable prizes and other special offers. We are constantly working on creating interesting and profitable opportunities for our loyalty program members.

We invite you to follow the news and update your knowledge about our promotions so that you don't miss the opportunity to win valuable prizes. Participation in drawings and promotions is a great opportunity to get additional bonuses and enjoy unique privileges provided by our loyalty program.
QUESTION:
How can I spend the bonuses?
ANSWER:
As part of our loyalty program “Loyalty to Quality”, you have the opportunity to use your accumulated bonuses to participate in promotions and receive valuable prizes. To keep abreast of all current promotions, we invite you to visit the “Promotions” section of our mobile application.

In the “Promotions” section you will find information about current promotions, which are held especially for our loyalty program members. Here you can learn about various attractive offers, prize drawings, and other interesting opportunities.

We regularly update our promotions to provide you with new and exciting options. We are sure you will find something special that suits your interests and preferences.

Don't miss the chance to participate in our promotions and use your bonuses to win valuable prizes. Simply open the Promotions section of our mobile app to see our current offers and participate.
QUESTION:
Where can I find out information about current promotions?
ANSWER:
We have many interesting promotions planned, offering you the opportunity to use your bonuses to win valuable prizes. In order to be aware of all current promotions, we recommend you to visit the “Promotions” section in our mobile application.

In the Promotions section, you will find full information about our current offers. We regularly update the promotions to offer you a variety of opportunities to use your bonuses and win valuable prizes.

Don't miss the chance to take part in our promotions and use your accumulated bonuses. Just open our mobile app, go to the “Promotions” section and check out the current offers.
QUESTION:
Who can participate in the promotions?
ANSWER:
All members of our loyalty program “Loyalty to Quality” have the opportunity to participate in our promotions. We appreciate your activity and strive to create the most favorable conditions for you.

To participate in promotions you need to have a sufficient number of bonuses on your account. The number of bonuses required for each promotion is indicated in the promotion description. Please pay attention to this information before participating in the promotion.

We are constantly working on expanding our range of promotions to offer you a variety of opportunities to use your bonuses. Follow our updates in the Promotions section of our mobile app.
QUESTION:
How do I know the results of the campaign?
ANSWER:
We offer a personalized approach to notifying the winners of our promotions. At the end of each promotion, we will notify winners via PUSH notifications in our mobile app. In addition, our team will contact winners by phone to confirm their win and discuss the next steps.

Please make sure you have notifications from our app-enabled so you don't miss any important messages. Also, make sure your contact phone number listed in your account settings is up to date.

We value your participation in our promotions and strive to ensure transparency and fairness in the process of determining winners.
QUESTION:
When and how will I receive my prize?
ANSWER:
Thank you for participating in our promotions. We would like to inform you that the instructions on how to get the prizes are described in detail in the rules of each promotion. You can read this information in the “Promotions” section of our mobile application.

In addition, when clarifying the details of winning, our operator will contact you personally by phone. He will tell you about the additional requirements and steps you need to take to claim your prize.

Please follow the operator's instructions and the rules of the promotion to successfully claim your prize.

We wish you good luck and hope that you will become one of the lucky winners of our valuable prizes!
QUESTION:
How does the bonus system work?
ANSWER:
We appreciate your loyalty to our brand and reward you with bonuses for every scanned bottle of our products.

To receive the bonuses, simply scan the QR codes on the excise stamps found on our products. Each time you successfully scan a QR code, you will accumulate bonuses. The more products you scan, the more bonuses you will receive. This is our way of thanking you for your loyalty and support.

The accumulated bonuses can be used to participate in our promotions and drawings of valuable prizes. We regularly organize various promotions where you can use your bonuses and get a chance to win valuable prizes. Participating in our promotions is a great way to enjoy additional privileges and get unique rewards.

Thank you for your loyalty and trust in our brand. We value each of our users and strive to make your participation in our loyalty program pleasant and profitable.
QUESTION:
How can I participate in promotions?
ANSWER:
All members of our loyalty program “Loyalty to Quality” can participate in our promotions. We regularly organize various promotions that provide you with unique opportunities and benefits.

In order to be aware of all current promotions, we recommend you to look in the “Promotions” section of our mobile application. There you will find detailed information about each promotion, its terms and conditions, and deadlines.

Do not miss the opportunity to participate in our promotions, because they give you a chance to win valuable prizes or other privileges. We always try to create a special atmosphere for you and make your participation in the loyalty program unforgettable.
QUESTION:
How do I change my personal information in the app?
ANSWER:
If you need to make changes to your personal information, you can do so in our mobile app. Here's how to do it:

1. Go to the app and find the “My Data” section. It is located in the bottom menu, on the main page of the app.

2. In the “My Data” section, you will see an icon with a photo or the word “My Data” on it. Click on it to go to the section with your personal data.

3. In this section, you will be able to see and edit various fields such as first name, last name, IIN, email, and more. To make changes, simply click on the appropriate field and enter the new information.

4. Once you have made all the necessary changes, make sure you save them. The “Save” button is located at the bottom of the edit page.

Please note that some fields may not be editable or may require confirmation from the administration. If you have any questions or problems changing your personal information, you can always contact our support team for assistance.
QUESTION:
How can I delete my account?
ANSWER:
If you wish to delete your account, you will need to contact our support team with your request. We are available to assist you in this process.

However, before you make a final decision to delete your account, we recommend that you think about it carefully. Deleting your account will result in a complete loss of access to your data and you will no longer be able to use our services and features associated with the account. There may be an alternative solution that may suit your current situation or requirements.

If you have any problems, questions, or concerns, do not hesitate to contact us. Our support team is available to assist you, offer solution options, and answer All of your questions.
QUESTION:
How can I recover a deleted account?
ANSWER:
Unfortunately, if your account has been deleted at your request, we will not be able to restore your data, including accumulated bonuses. When an account is deleted, all information associated with it is removed from our system and we are unable to recover this information.

If you wish to continue using our loyalty program, we recommend creating a new account. You will be allowed to start with a clean slate accumulate bonuses and participate in promotions again.

Once again, we apologize for any inconvenience caused by account deletion. If you have any additional questions or need further assistance, please contact us. We are always ready to assist you.

Thank you for your understanding.